Privacy Policy
At Parkside Veterinary Centre, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our practice, use our services, or interact with us in any way.
- Information We Collect
We may collect the following types of personal data:
Personal Information: Name, address, phone number, email address, date of birth, and other contact details.
Pet Information: Details about your pet(s), including breed, age, medical history, vaccinations, treatments, and any other health-related information.
Financial Information: Payment details related to the services we provide, including credit/debit card information and billing addresses.
Communication Data: Records of your interactions with us, including appointment requests, email correspondence, phone calls, and other communication.
Consent-Related Data: Any information you provide when giving consent for treatments or for marketing communications.
- How We Use Your Information
We use the information we collect for the following purposes:
Provision of Veterinary Services: To diagnose, treat, and care for your pet. This includes medical records, prescriptions, treatment plans, and follow-ups.
Appointments and Scheduling: To confirm, reschedule, or cancel appointments and send reminders.
Billing and Payment: To process payments, issue invoices, and manage financial records.
Communication: To respond to inquiries, send appointment reminders, or provide updates on your pet’s health.
Legal Obligations: To comply with veterinary regulations, record-keeping laws, and other legal or regulatory requirements.
Marketing and Promotions: To send you marketing communications about our services, special offers, or pet care tips (if you have given consent).
- How We Protect Your Information
We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it.
These measures include:
Data encryption for sensitive information.
Secure storage of physical and digital records.
Restricted access to personal data to authorized personnel only.
While we strive to protect your personal data, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. However, we are committed to taking all reasonable measures to protect your data.
- Sharing Your Information
We may share your personal data with third parties in the following circumstances:
Service Providers: We may share your data with trusted third-party vendors and service providers who assist us in providing veterinary services, such as payment processors, email service providers, or IT support.
Legal Compliance: We may disclose your data if required by law, regulation, legal process, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of our practice, your personal data may be transferred as part of the business assets.
We will not sell, rent, or lease your personal data to third parties for marketing purposes without your explicit consent.
- Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After that period, your personal data will be securely deleted or anonymized.
- Your Rights
Under data protection laws, you have the following rights regarding your personal data:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal data, subject to certain exceptions (such as where we are required to retain it for legal or contractual reasons).
Restriction of Processing: You can request that we limit the processing of your data in certain circumstances.
Objection: You can object to the processing of your personal data for direct marketing purposes or other specific reasons.
Data Portability: You may request that we transfer your personal data to another organization in a machine-readable format.
To exercise any of these rights, please contact us at the details provided below.
- Cookies and Tracking Technologies
We may use cookies or similar technologies to enhance your experience when visiting our website or online services. Cookies are small data files stored on your device that help us remember your preferences, improve website functionality, and analyse site usage.
You can manage your cookie preferences through your web browser settings. However, disabling cookies may affect your ability to use some features of our website.
- Third-Party Websites
Our website may contain links to other websites, such as those of partner organizations or service providers. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Please review this Privacy Policy regularly to stay informed about how we protect your personal data.
- Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Parkside Veterinary Centre
61 Ruskin Road
Carshalton
Surrey
SM5 3DD
02083958222
We are committed to addressing any privacy concerns and ensuring the confidentiality and security of your personal information.